Delivery & Return

Free delivery available on  shopping over RS 2000.

Delivery Options Overview

ULTRALAPP offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via LEPORD COURIER   or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 2-7 working days

Orders over PKR 2,000:  (All day delivery. Order anytime)


Orders under RS2000: All day delivery. Order anytime:


Weekday time slot from 12noon - 5pm. Order by 9pm.

Next Day Delivery (7 Days a Week)

Orders over PKR 10,000  (All day delivery. Order by 9pm)


Orders under PKR 10,000 (All day delivery. Order by 9pm)

PKR 500

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2-7 working days

Orders over PKR 80,000:  (All day delivery. Order anytime)


Orders under PKR 80,000: All day delivery. Order anytime

PKR 1000-2000

Next Day Delivery (7 Days a Week)

Orders over PKR 80,000  (All day delivery. Order by 9pm

PKR 1000-2500

Orders under PKR 80,000 (All day delivery. Order by 9pm)

 PKR 1000-3500

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Return Policy

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

The product can be returned or exchanged in the following cases only:

  1. The product is different from what was mentioned on the website.
  2. A defective/damaged product has been received .

How does Ultralapp process returns?

You are always welcome to exchange or refund any item(s) purchased online within 3 days of receiving your product, provided the product is faulty or different from what was ordered originally. Once the issue is deemed valid our Returns Team will share a Consignment Number with you through which you can return your product along with the Company’s packing i.e. Flyer and the Box to your nearest Leopards Courier Centre (LCS). For more details please contact us.

Please Note:

  1. Products cannot be returned or exchanged based on the customer's change of mind.
  2. The claim should be made within 3 days of accepting the delivery package.
  3. The opening of the company's flyer should be included in the unboxing video.
  4. No items from the box should be missing, broken, or damaged at the time of returning the product. To make any fraudulent claims, it is necessary to have a comprehensive unboxing video that records the entire process from the opening of the company's flyer till the product is powered on.


How can I place an order on ultralapp?
  1. i. You can purchase from us by placing your order on our website. We have a variety of tech products mainly all Top Brands Laptops in Pakistan. Once you have selected your desired product, you can confirm your order by giving the necessary information and completing the online purchase.
  2. ii. Another option is over the phone. You can place your order by calling us or sending your message to our WhatsApp Number at 0300-500-1144
  3. iii. You can also buy from us by visiting our store in  Islamabad.
What payment methods do you accept?

If you choose to order online, we accept online payments and cash on delivery. When you are buying from our outlet, we accept cash payments. You can also choose to pay digitally via EasyPaisa/JazzCash or transfer funds online via online bank transfer.

How long does the shipping take, and what are the delivery charges?

At ultralapp, we are committed to delivering your product within 24 to 96 hours, i.e. 1 to 4 days. As far as the delivery charges are concerned, the delivery is absolutely free for Laptops. Enjoy hassle-free deliveries of your favorite products with peace of mind!

The products that are out of stock and are made available on the demand of customers, it may take up to 1 month before delivery. However, the buffer period will shorten as per the said product’s availability.

Do you offer international shipping?

Right now, we are not offering international shipping. We have our store in Karachi and authorized dealers in Lahore and Islamabad, hence, we deliver in all the cities of Pakistan but not out of Pakistan.

What is your return/exchange policy?

As we deal in tech products, once the item is sold, we cannot return or exchange it. The brand-new laptops and other gadgets cannot be returned once they are sold. However, there are exceptions for products that have a manufacturing fault and we can help you in claiming the warranty.

How can I track my order?

We strive to make the ordering and delivery process as simple as possible for our customers. To track your order, you can always Call or WhatsApp us at 0300-500-1144, or drop us an email at

Are my payment and personal information secure?

Yes absolutely, our customer’s safety is our highest priority. We will always maintain your confidentiality. Whatever information you share with us is safe within our system. Every email address shared with Paklap generates a new customer profile through an automated system. Your name, number, and address are saved under that profile for your convenience. Rest assured, your information will never be shared with a third party.

Do you offer any deals, discounts, or promotions?

Yes, we offer weekly & monthly deals on our website. In fact, every special occasion calls for a special discount. We are glad that a good majority of our customers benefit from those promotions and discounts and will continue to bring exciting deals, discounts, and promotions in the future.

Do you claim the international warranty?

We have 100% authentic and original products available on our site that are shipped from the manufacturer or resellers. We do not manufacture laptops, MacBooks, or any other tech product available on our site. We only resell them. Paklap does not claim an international warranty. It is the manufacturer that will claim the warranty. The customer has to reach out to the manufacturer of the product and claim their warranty. Unfortunately, many tech brands are not available in Pakistan so the customers have to get the warranties claimed internationally.

Can I change my shipping address after placing the order?

Always confirm your exact address before the delivery is dispatched for a seamless experience. A wrong address means a hassle for both, you and us. Once the order is dispatched from our inventory, the customer cannot change the given address. Please make sure that you are giving the correct address while completing the ordering process. In case of a typo, please inform us as soon as possible.

Can I place an order over the phone?

Yes, absolutely. You can place an order over the phone by calling on our number at 0304-111-3005. The customer services will ask for the necessary details and upon confirmation, your order will be delivered in the next 24 to 96 hours (i.e. 2 to 4 days).

What to do if an item I wish to order is out of stock?

If your favorite product goes out of stock before you get a chance to order it, you can choose to get notified once it is available again. Paklap also makes products available upon request. You can contact us, email us, or call us and we will check if we can make that specific item available for you. Once you drop your request with customer services, they will help you through the process.

Is ultralapp reliable?

Absolutely! ultralapp is a highly reliable online store in Pakistan. With a strong track record of customer satisfaction, we prioritize authenticity and quality. We source products directly from reputable manufacturers and resellers, ensuring genuine and original items. Rigorous quality checks are performed before dispatching the orders, guaranteeing your satisfaction. Additionally, our dedicated customer support team provides prompt assistance throughout your shopping experience. Don't just take our word for it - our positive customer reviews speak for themselves. Trust ultralapp for a reliable and fulfilling online shopping experience.


At ultralapp, we have something for everyone – students, professionals, gaming enthusiasts, Apple fans, and household users who are looking for something smart and casual.

Above are some of the most Frequently Asked Questions that we have gathered in the hope that they will answer the majority of your questions.

If you have any other queries regarding our products or services, please feel free to contact us on our WhatsApp number, 0300-500-1144, email us at, or ping us on our 24/7 LIVE chat facility. We will be happy to help.


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Premium tech products Lowest prices

Introducing Ultralapp – Your Gateway to Premium Tech at Unbeatable Prices!

At Ultralapp, we make the tech shopping experience by offering  IT products at the lowest prices. As a new and dynamic brand, we take pride in providing high-quality tech solutions that cater to your every need.

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